Privacy Policy
1. Who We Are
This Privacy Policy explains how Awkastelsa ("we", "us" or "our"), registered at Corn Street 221, WC1V 6AA Manchester, United Kingdom, collects and uses personal data when you visit our website or use our Platform. We act as the data controller for the personal data described here, processing it in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.
2. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Identity and contact data, such as your name, email address and telephone number;
- Account data, such as login credentials, preferences and settings;
- Verification data, such as identity documents and proof of address, where required by law;
- Usage data, such as pages viewed, features used, device information and IP address;
- Communications data, such as messages you send to our support team.
3. How We Use Your Data
We use personal data to create and manage your Account, provide the Platform, verify your identity, meet our legal and regulatory obligations including anti-money laundering checks, respond to enquiries, improve security and performance, and send service-related messages. Where you have given consent, we may also send marketing communications, which you can withdraw at any time.
4. Lawful Bases for Processing
We rely on one or more of the following lawful bases: performance of a contract with you; compliance with legal obligations; our legitimate interests in operating and securing the Platform, provided these do not override your rights; and your consent where we specifically request it.
5. Sharing Your Data
We do not sell personal data. We may share it with trusted service providers who process data on our behalf under written contracts, including hosting, analytics, payment and identity verification providers. We may also disclose data where required by law, by a court or regulator, or to protect the rights and safety of our Users.
6. International Transfers
Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as approved transfer mechanisms or adequacy regulations, as required by UK data protection law.
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate the Platform, remember preferences and understand how the site is used. Further details, including how to manage your choices, are set out in our cookie information provided on the Platform.
8. Retention
We keep personal data only for as long as necessary for the purposes described in this policy. Account data is generally retained for the life of your Account and for a reasonable period afterwards to meet legal, tax and regulatory requirements. Where data is no longer needed, we delete or anonymise it securely.
9. Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration and disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You should also protect your credentials and notify us promptly of any suspected compromise.
10. Your Rights
Under UK data protection law you may have the right to:
- access the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request erasure in certain circumstances;
- restrict or object to certain processing;
- request data portability where processing is based on consent or contract;
- withdraw consent at any time, without affecting the lawfulness of earlier processing.
To exercise these rights, contact us using the details below. We will respond within the time limits required by law.
11. Children
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.
12. Complaints
If you have concerns about how we handle your personal data, please contact us first so that we can address them. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated "Last updated" date. We encourage you to review it periodically.
14. Contact Us
For privacy enquiries, contact us at [email protected] or by telephone on +44 20 7946 5563, or write to Awkastelsa, Corn Street 221, WC1V 6AA Manchester, GB.